For more than 12 years, our family has helped Sub-Zero owners protect what matters - reliable refrigeration,
clean installs, and service done the right way. We focus exclusively on Sub-Zero repair and installation,
so every visit is handled with specialist care, craftsmanship, and respect for your home.
Yes! Sterling Home Group proudly provides same-day Sub-Zero repair services. If you contact us before noon, our technician will usually arrive the same day - fully equipped to diagnose and repair your Sub-Zero appliance on the spot.
What types of appliances do you repair?
Sterling Home Group specializes exclusively in Sub-Zero refrigeration and built-in units - including Sub-Zero refrigerators, freezers, ice makers, wine storage, and built-in installations. We do not service non-Sub-Zero brands.
How much does an appliance repair usually cost?
At Sterling Home Group, the cost depends on the appliance type and the nature of the issue. We offer free estimates with repair - meaning you only pay for the job if you decide to proceed after the diagnosis. No hidden fees, ever.
Do you provide any warranty on repairs?
Absolutely. All Sterling Home Group services come with a 90-day warranty on parts and labor. If the same issue reoccurs within this period, we’ll fix it free of charge - your satisfaction is guaranteed.
Are your technicians licensed and insured?
Yes. Every technician at Sterling Home Group is fully licensed, trained, and insured. We make sure our team is qualified to work safely and efficiently on Sub-Zero refrigeration systems - giving you total peace of mind.
Do you charge a service call fee?
Sterling Home Group offers free estimates with any repair. If you choose to proceed with the repair, the diagnostic fee is waived. If you decide not to continue, a small service fee may apply to cover the technician’s visit.
What areas do you serve?
Sterling Home Group serves customers throughout Tampa, FL and the surrounding Tampa Bay area, as well as Miami, FL and Miami-Dade County. We offer flexible scheduling and same-day service for most zip codes - call (813) 535-5958 or book online to confirm availability for your address.
How soon can I schedule an appointment?
You can schedule an appointment with Sterling Home Group in less than a minute online or by phone. We offer flexible time slots, and our team will text or call you before arrival - no waiting all day!
What if my appliance breaks again after the repair?
In the rare case your appliance fails again after our service, Sterling Home Group will return to inspect and fix the issue under warranty. We stand by the quality of our work and ensure your Sub-Zero appliance runs smoothly long-term.
Do you repair built-in or high-end appliances?
Yes - Sterling Home Group specializes in Sub-Zero and high-end built-in refrigeration systems. Our technicians are experienced with Sub-Zero equipment and use OEM-quality parts or approved equivalents for every repair.
When our Sub-Zero built-in refrigerator stopped cooling 48 hours before hosting Thanksgiving dinner for 30 guests, I was devastated. Sterling Home Group was the only company that could come out same day. Their technician worked tirelessly, replaced the evaporator fan, and had us back up and running in under 3 hours. They literally saved Thanksgiving! Professional, fast, and they genuinely cared about helping us.
My Sub-Zero refrigerator stopped cooling overnight, and I was panicking about losing $800 worth of groceries. Sterling Home Group came out within 2 hours, diagnosed the compressor issue, and had it running perfectly by noon. Their technician was incredibly knowledgeable about Sub-Zero systems. Worth every penny!
After spending $12,000 on our Sub-Zero built-in fridge, the last thing I expected was ice buildup in the freezer. Sterling Home Group not only fixed the seal issue but also recalibrated the entire system. Three months later, it's still running like new. These guys truly understand luxury appliances!
Our 15-year-old Sub-Zero refrigerator and freezer combo needed a complete overhaul. Ethan and Serge didn't just fix it—they rebuilt it from the ground up with genuine Sub-Zero parts. They explained every step, kept our kitchen spotless, and saved us $8,000 compared to buying new. These guys are Sub-Zero specialists!
My Sub-Zero wine cooler started making strange noises and fluctuating temperatures—a nightmare for my $5,000 wine collection! Sterling Home Group diagnosed a failing compressor and had a replacement installed same day. My wines are perfectly preserved again. Their expertise with Sub-Zero products is unmatched in Tampa!
The ice maker in our Sub-Zero stopped working right before our daughter's wedding reception at our home. I called Sterling Home Group in a panic, and they sent a technician within 90 minutes. He had it fixed and producing crystal-clear ice before guests arrived. Absolute lifesavers! Their response time is incredible.
Our Sub-Zero refrigerator's temperature control panel went haywire. The technician arrived exactly on time, wore protective shoe covers, and diagnosed the circuit board failure immediately. He clearly explained my options—repair vs. replace—with honest pricing. No upselling, just expert advice. This is the level of professionalism Sub-Zero owners deserve!
Our Sub-Zero upright freezer started running constantly and our energy bill spiked. Sterling Home Group's technician was incredibly thorough—he cleaned the condenser coils, replaced worn door gaskets, and even gave me a maintenance schedule to prevent future issues. The freezer is whisper-quiet now and our electricity usage dropped by 30%!
I appreciated Sterling Home Group's honesty when diagnosing our Sub-Zero refrigerator. Ethan thoroughly explained that multiple components needed replacement and gave us a detailed cost breakdown. He even helped us understand if repair or replacement made more financial sense given our unit's age. That level of transparency is rare—they earned my trust and my business.
Saturday morning disaster: my Sub-Zero wine cooler hit 65°F with $3,000 worth of vintage wines inside! I called Sterling Home Group in desperation, and Andrew arrived within 3 hours on a weekend. He diagnosed the fan motor failure, had the part in his truck, and completed the repair in 45 minutes. My collection was saved! This is the emergency service Sub-Zero owners need.